About Casiny Casino

Who We Are

We are Casiny, operated by Neptune Projects S.R.L. and licensed by the Tobique Gaming Commission under e-gaming licence No. 0000020. From the very beginning, our mission has been simple: to give Australian and New Zealand players a fair, entertaining, and locally flavoured casino experience. That's why you'll find distinctly Aussie touches throughout our site — including our 'Haunted Pokies' category, a nod to the local love of a good spooky slot session. At Casiny Casino, we built our platform around desktop and mobile web access, so whether you're at home or on the go, our games are always within reach.

Our Game Selection

Our Casiny pokies library sits at the heart of everything we do. With close to 6,000 titles spanning pokies, live casino, table games, and specialty instant games, we've partnered with some of the best studios in the business, including Pragmatic Play, Playson, Booongo, Octoplay, Wazdan, BGaming, NetEnt, Play'n GO, Nolimit City, Yggdrasil, Quickspin, Thunderkick, PG Soft, Evolution, Playtech, and many more — plus our own in-house brand, Casiny Ionix.

Here at Casiny, we organise our pokies into easy-to-browse categories so you can find exactly what you're after:

• Slots and New Games
• Haunted Pokies
• Hot Right Now and Most Popular
• Stevo's Picks
• Drops & Wins

Beyond pokies, Casiny Casino offers a full live dealer suite powered by Evolution and Playtech, with Live Roulette, Live Blackjack, and Live Baccarat tables running around the clock. If you prefer something faster-paced, we've also added crash and instant games like Plinko, Dice, Hi-Lo, and Mines, alongside classic video poker and roulette variants for traditional casino fans.

Why Our Pokies Contribute 100% to Wagering

We know pokies are the main event for most of our players, which is why we made sure they contribute 100% toward bonus wagering requirements. Live casino games contribute 10%, and table games between 5-25%, so you always know where you stand while clearing a bonus with us.

Our Welcome Package

At Casiny, we roll out the red carpet for new players with a three-deposit welcome package. Check out our Casiny bonus page for full details:

Our minimum qualifying deposit is just 20 AUD or 30 NZD, and the best part is that our free spin winnings are wager-free. The match bonuses carry a 40x wagering requirement, with a maximum bet of 25 while wagering is active. We at Casiny Casino cap bonus winnings at 10,000 from bonus funds and 500 from free spins, and we give you a fair window to use everything: free spins must be activated within 3 days, free spin winnings last 7 days, and bonus funds expire after 7 days too.

Other Ways We Reward You

• Weekly Free Spins every Friday — 50 free spins for anyone who deposited 30 AUD/NZD or more in the past week
• Telegram exclusive — join our channel for 50 bonus free spins
• Drops & Wins network promotion with regular prize pools
• Referral program — earn 30 cash for every friend you bring to Casiny, up to 150 total, while your friend gets 5 cash to start

Our Loyalty and VIP Program

Every wager you place at Casiny Casino earns you loyalty points — 1 point for every 1 wagered, automatically credited on any eligible game. These points unlock our 10-level loyalty program, bringing free spins, cashback, and cash rewards the more you play.

For players who want to go further, our VIP program tracks lifetime wagering (XP) across 10 tiers. Climbing the ladder with us at Casiny unlocks increasingly valuable perks:

• Starter to Level 3: free spin packages from 100 to 200, with cashback introduced at Level 2 (2.5% at 15x)
• Level 4-6: bigger free spin bundles, cashback rising to 12.5%, and your first cash rewards starting at 250
• Level 7-10: unlimited bonus bet caps, cashback up to 25%, and cash rewards reaching 12,500 at our top tier

Instant cash rewards land directly in your rewards tab, ready to claim manually whenever you like.

Banking at Casiny

We keep our banking straightforward. Deposits can be made via Visa or Mastercard in AUD or NZD, with a minimum of 20 AUD/30 NZD to unlock the welcome bonus and 30 AUD/NZD to qualify for weekly free spins. Withdrawals start from 10 EUR (or the currency equivalent) per transaction, and if you close your account, your full balance is payable with no minimum applied.

Our monthly withdrawal limits depend on your activity: players whose account balance reaches at least 10 times their total deposits can withdraw up to 5,000 EUR per month, while the standard limit otherwise is 10,000 EUR per month. We don't apply any daily or weekly limits. Withdrawal fees are waived once a deposit has been wagered at least once; otherwise, an 8% fee (minimum 4 EUR) applies. A 50 EUR administration fee covers any chargeback or payment reversal request.

Verifying Your Account

Before your first withdrawal, we ask every player to complete identity verification. This keeps Casiny Casino safe and compliant. Here's what we typically require:

1. A government-issued photo ID — passport, driver's licence, or national ID card
2. Proof of address no older than six months — a utility bill, bank statement, or official correspondence
3. Details of your chosen payment method

If additional checks are needed, we may request a second ID, a photo of you holding your ID, biometric face verification, or a quick verification call. Our review process takes up to 3 business days, after which you'll receive a confirmation email and your account will be fully activated. To avoid delays, please make sure your documents are legible, in colour, uncropped, and match the name and address on your account.

Our Support Team

We at Casiny believe help should always be close by. Our support channels include:

• Live Chat — available directly on our site
• Intercom Help Centre and FAQ page for self-service answers
• Telegram channel: t.me/Casiny Casino
• Facebook community group and Instagram for updates and promotions

All of our support is delivered in English, tailored to our Australian and New Zealand player base. Getting started is simple with our quick Casiny login process.

Playing Responsibly With Us

At Casiny Casino, we take player protection seriously. Our platform is intended for players aged 18 and over who reside in Australia or New Zealand, and we allow one account per player, household, IP address, and device. We do not permit the use of VPNs, proxies, or any tool designed to mask or manipulate your real location — our games are meant to be enjoyed fairly, by real players, in real time. We also prohibit wagering strategies such as Martingale, opposite betting, and hedging, which helps keep our bonus system fair for everyone.