Casiny Terms and Conditions

Welcome to Casiny. These Terms and Conditions govern your use of our casino casiny platform, including our games, promotions, and account services. By registering an account, you confirm that you have read, understood, and agreed to the terms set out below. At Casiny, we reserve the right to amend these terms at any time, and we encourage you to review this page periodically.

About Our Operation

Casiny is owned and operated by Neptune Projects S.R.L., registered in Costa Rica, with payment processing handled by our payment agent, Sultucia Ltd, registered in Cyprus. We operate under licence number 0000020, issued by the Tobique Gaming Commission. Our casiny casino targets players in Australia and New Zealand, and our platform is available in en-AU and en-NZ localizations. We do not accept players from a long list of restricted countries, including the United Kingdom, the United States, and several European jurisdictions, as detailed in our registration process. We also bar residents of any country where online gambling is prohibited by local law.

Eligibility and Account Registration

To open an account with us, you must be at least 18 years old and a resident of a country we accept. We allow only one account per player, household, IP address, device, and payment method. If we detect multiple accounts, we reserve the right to suspend or close them and void any associated bonuses. When you create a casiny login, you agree to provide accurate and current information, and you are responsible for keeping your credentials confidential.

Your Responsibilities

• You must provide truthful registration details when using our online casino casiny services
• You must not use VPNs, proxies, or any tools that mask or manipulate your real location
• You must notify us immediately of any unauthorized use of your account
• You must ensure all deposits are made using payment methods registered in your own name

Deposits, Withdrawals, and Fees

We accept deposits via Visa and Mastercard in AUD and NZD. The minimum deposit is 20 AUD or 30 NZD to qualify for a welcome deposit bonus, and 30 AUD or NZD to qualify for our weekly free spins. Minimum withdrawals are set at 10 EUR or the currency equivalent per transaction, though your full balance is payable without a minimum once you close your account.

Our withdrawal limits are 5,000 EUR per month when your account balance is at least ten times your total deposits, or 10,000 EUR per month otherwise. We do not impose per-transaction, daily, or weekly limits beyond this. We charge no withdrawal fee if a deposit has been wagered at least once; otherwise, an 8% fee applies with a 4 EUR minimum. Chargebacks or payment reversals incur a 50 EUR administration fee per case. Please note that some payment systems may apply their own currency exchange fees.

Verification (KYC)

Before processing any withdrawal, we require identity verification. We may ask for a government-issued photo ID, proof of address no older than six months, and payment method details. If these documents are insufficient, we may request a second ID, a photo of you holding your ID, biometric face verification, or a verification call. We can request documents at any time, and our review typically takes up to three business days, after which we send a confirmation email and fully activate your account. We reject documents that show a name or address mismatch, are illegible or damaged, have missing corners, or are black-and-white photocopies.

Our Welcome Bonus and Promotions

At Casiny, we offer a welcome package spread across your first three deposits: 100% up to 1,000 AUD/NZD plus 25 free spins on your first deposit, 150% up to 1,500 AUD/NZD plus 50 free spins on your second, and 200% up to 2,000 AUD/NZD plus 75 free spins on your third. Our casiny bonus requires a minimum deposit of 20 AUD or 30 NZD per offer, and wagering is set at 40x the bonus amount, with 0x wagering on free spin winnings.

While wagering, the maximum bet allowed is 25, and the maximum win is capped at 10,000 from bonus money and 500 from free spins. Free spins must be activated within 3 days, free spin winnings are valid for 7 days, and bonuses expire within 7 days if unused. Wagering contributions vary: pokies contribute 100%, live casino 10%, and table games between 5-25%. Plinko, Dice, Hi-Lo, Mines, Roulette, Video Poker, and all titles from 3 Oaks Gaming and Wazdan are excluded from wagering contribution.

We prohibit martingale betting, opposite betting, and hedging strategies while wagering a bonus. If you withdraw before completing your wagering requirement, we will cancel the bonus and any associated bonus winnings. Our casiny promo code offers, when available, are subject to the same core terms unless stated otherwise.

Other Promotions

• Weekly Free Spins every Friday: 50 free spins on a qualifying deposit of 30 AUD/NZD or more made in the previous 7 days, with a cut-off of Thursday 3pm AEST; wagering is 1x and the maximum win is 750 AUD/NZD
• Telegram exclusive offer: 50 free spins for joining our Casiny Telegram channel
• Referral program: earn 30 cash per referred friend, up to 5 friends (150 total), while your friend receives 5 cash; only one referral bonus can be active at a time
• Participation in our Drops & Wins network promotion where available

Loyalty and VIP Program

Every wager you place earns loyalty points, credited automatically at a rate of 1 point per 1 wagered on any available game. Our loyalty structure includes 10 levels, each offering free spins, cashback, and cash rewards. Our casiny casino VIP program is based on lifetime wagering (XP), ranging from Starter at 0 XP up to Level 10 at 10,000,000 XP, which unlocks 750 free spins, 25% cashback at 3x wagering, and a 12,500 cash reward. Instant cash rewards appear in your rewards tab and must be claimed manually.

Games and Providers

Our library includes almost 6,000 games from providers such as Pragmatic Play, Playson, Betsoft, NetEnt, Play'n GO, Evolution, and many others. Casiny pokies form the core of our offering, organized into categories including Slots, Haunted Pokies, Hot Right Now, New Games, Most Popular, Stevo's Picks, and Drops & Wins. We also provide live dealer tables powered by Evolution and Playtech, covering Live Roulette, Live Blackjack, and Live Baccarat, along with table games, video poker, and crash and instant games like Plinko, Dice, Hi-Lo, and Mines.

Responsible Use and Prohibited Conduct

We are committed to fair play and expect our players to act responsibly. You must not attempt to exploit software errors, collude with other players, or use automated betting tools. We reserve the right to void winnings and close accounts involved in fraudulent activity, bonus abuse, or any breach of these terms.

Customer Support

If you have questions about these terms, our account policies, or any casiny bonus codes, our team is available through live chat, our Intercom Help Centre, our FAQ page, our Telegram channel, and our Facebook community group. Support is currently offered in English.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. Continued use of our online casino casiny platform after changes are posted constitutes your acceptance of the revised terms. We encourage all players to check this page regularly to stay informed of any updates affecting their account or bonus eligibility.