Casiny Privacy Policy

At Casiny, we respect your privacy and are committed to protecting the personal data you share with us when you play at our online casino. This Privacy Policy explains what information we collect, why we collect it, and how we use, store and protect it. By creating an account or using our services, you agree to the practices described below. If you have any questions about how we handle your data, our support team at Casiny Casino is available via live chat to assist you.

Who We Are

Casiny is operated by Neptune Projects S.R.L., registered in Costa Rica, and licensed by the Tobique Gaming Commission under e-gaming licence No. 0000020. Payment processing is handled on our behalf by Sultucia Ltd, registered in Cyprus. Throughout this policy, "we", "us" and "our" refer to Casiny and the entities responsible for operating this website on our behalf.

Information We Collect

When you register for an account or use Casiny online casino, we collect several categories of information necessary to provide our services, comply with our licence, and verify your identity.

• We collect registration details such as your name, date of birth, email address, phone number and residential address.
• We gather payment information, including card details, transaction history and withdrawal requests processed through Visa and Mastercard.
• We collect KYC documents, including government-issued photo identification, proof of address no older than six months, and payment method details, as required before any withdrawal can be approved.
• In cases where additional verification is needed, we may request a second government ID, a photo of you holding your ID, biometric face verification, or a verification call.
• We track your gaming activity, including deposits, wagers, bonus usage and loyalty points, to manage your account and improve our services.
• We automatically collect technical data such as your IP address, device type, browser information and location data to ensure compliance with our restricted countries policy and to prevent the use of VPNs or proxies.
• We record your communications with our support team, including live chat transcripts and Telegram or email correspondence.

How We Use Your Information

Here at Casiny, we use your personal data for legitimate business and regulatory purposes. We never collect more information than necessary to operate Casiny Casino responsibly and in compliance with our licensing obligations.

• We use your data to verify your identity and age, ensuring that only eligible players aged 18 and over can access Casiny pokies, live casino games and table games.
• We process your payment details to handle deposits and withdrawals, including applying any applicable fees such as the 8% fee for unwagered deposits or the 50 EUR chargeback administration fee.
• We use your activity data to calculate loyalty points, VIP level progression, cashback and other rewards under our VIP Program.
• We use your contact details to send account notifications, security alerts and, where you have opted in, promotional offers such as our welcome bonus or weekly free spins.
• We analyse aggregated data to improve our platform, game selection and overall player experience across desktop web and mobile web versions.
• We retain data as required to detect fraud, prevent multiple accounts per household, IP, device or payment method, and to comply with anti-money laundering obligations.

Legal Basis for Processing

Our Casiny platform processes personal data on the basis of contractual necessity (to provide our services), legal obligation (to comply with our gaming licence and KYC requirements), and legitimate interest (to prevent fraud and improve our offering). Where required, we also rely on your consent, particularly for marketing communications, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate Casiny Casino effectively.

• We share payment data with our payment agent, Sultucia Ltd, and with payment processors to complete transactions.
• We share information with identity verification providers to complete KYC checks before approving withdrawals.
• We may disclose data to regulators, law enforcement or auditors where required by the Tobique Gaming Commission or applicable law.
• We share limited technical data with analytics and fraud-prevention providers to detect VPN use or suspicious account activity.
• We may share data with professional advisors, such as legal or financial consultants, where necessary for our business operations.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax and regulatory obligations. Where you close your account, we will still process your final balance in line with our payment terms before deleting data that is no longer required, unless we are obliged to retain it for compliance purposes.

Verification and Document Handling

Before any withdrawal can be processed, we require you to complete our verification process. Our Casiny team reviews submitted documents within up to three business days, after which you will receive a confirmation email and your account will be fully activated. We may reject documents that show a name or address mismatch, are illegible, damaged, missing corners, or submitted as black-and-white photos. We may request additional documents at any time to maintain compliance with our licensing obligations.

Cookies and Tracking Technologies

Our Casiny website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. For full details on the types of cookies we use and how you can manage them, please refer to our separate Cookie Policy.

Your Rights

We want you to feel confident about how your data is handled. Depending on your jurisdiction, you may have the following rights regarding the personal information we hold about you.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with a relevant data protection authority if you believe we have not handled your data appropriately.

To exercise any of these rights, you may contact us through our live chat, Intercom Help Centre, or our Telegram channel, and our team will respond as promptly as possible.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. While we at Casiny take data security seriously, no method of transmission or storage is completely secure, and we encourage you to use strong passwords and safeguard your own login credentials.

Restricted Jurisdictions and Eligibility

Casiny targets players in Australia and New Zealand and does not knowingly accept registrations or process data from residents of restricted countries, including but not limited to the United States, the United Kingdom, and other jurisdictions listed in our Terms and Conditions. If we discover that an account has been created from a restricted location, we reserve the right to suspend the account and retain data only as required for compliance and dispute resolution.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. Any changes will be posted on this page, and we encourage you to review this policy periodically. Your continued use of Casiny Casino after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us through our live chat, our Intercom Help Centre, our FAQ page, or via our official Telegram channel. We at Casiny are committed to addressing your privacy concerns promptly and transparently.